Ms. Franklin is a longtime IBM employee who specializes in transformation management. Having started in 2000, she is currently managing consultant for Strategy & Transformation Global Center of Excellence. Ms. Franklin has focused on change management, knowledge management, human capital management, product management, supply chain management, customer relationship management, operations management, commercialization of technology, new manager training, portal/website content management, cloud computing strategy, web 2.0 adoption, crowdsourcing, ideation and social media. She possesses particular strengths in business and technology strategy development and process improvement for public- and private-sector organizations. Ms. Franklin has consistently delivered across multiple phases of strategy and change projects, with high client satisfaction, for numerous federal agencies. Her commercial sector include: ENN (a China-based energy company), Cisco Systems, Inc., Fluor Corporation, Wal-Mart Stores, Inc., Federated Department Stores, Inc., and Dollar Tree, Inc.
